Today I understood what it really costs to pay cheap. EasyJet is a perfect example of what happens when you go to cheap and cut any key aspect of the user experience when you mostly need it: in case of problem.

EasyJet yesterday cancelled a flight. Last minute. I discovered that on site. No notification although the knew it 2h before and had my email.

The worst part is coming

There was 2 personns to handle 100+ travellers at a rate of 1 per 10 min. No explanations. No dilligence. Silence until you get to the counter

Once you get there you are told that the next available flight is in 4 days. And that they are not arranging any accomodation or new flight with other companies.

Meaning you are in deep shit and they know it (and they don’t care).

They then explain they may refund your ticket if you want (really? *if* ?). But you have to go through a process online.

I checked this site this morning. Except the fact it s hard to find it is full of bugs and long to fill in addition to the stupid fact you have to create a new account in addition to your EasyJet account.

Very efficient

EasyJet made me loose money but mostly time and energy in a critical period of my business life.

They handled stupidly and cheap (like their to ticket price ) the situation.

I had to find my solution alone. The airport had no wifi in the cheap terminal they were in (they need to save on that too).

So all I had was my iPhone. My brother helped me book a ticket for next day (everything is packed in Barcelona because ofthe mobile congress) and finding a hotel is a nightmare.

What saved my life was Twitter. Twitter is EasyJet unexpected best customer support. I literrally received 10 proposals of help and finally spent a great evening. Problem solved in 10 minutes.

Wow !!

EasyJet makes you pay every dollar you save with them. Now I am going to make them pay for this.

This is just the beginning of a long fight. Starting with this post. Twits and more to come.

I will avoid them always from now.

They just felt on the wrong customer.