United Airlines: the viral revenge

Dave Carroll composed “United Breaks Guitars” after his Taylor acoustic was damaged at Chicago’s O’Hare airport…

… after months of trying to get the carrier to pay compensation.

Funny, right? United Airlines said the 41-year-old musician’s song would be used for internal customer service training.

Agreeing with Angela Gunn … what happens to dissatisfied customers (of United or any other customer-service-averse firm) who aren’t witty singer-songwriters with video charisma?

United


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