Now Boarding! » Damdam

Working in the airline industry? Read this post!

Damdam — Fri, 17 Dec 2010 18:31:05 +0000

Now Boarding is proud to offer an opportunity to the airline industry (airlines, airports, stores, car rental, taxis…) to communicate through the geolocalized service Boarding for free! With Boarding, you can get in touch in real-time with travelers in airports.

Discover what you can do with Boarding with facts, numbers and case studies in the following Slideshare presentation.

For any information, feel free to contact Damien Guinet, damien@boarding.fr.

Découvrez d’autres présentation de Damien Guinet.

[Guest post] EasyJet:How to screw the customer with cheap tickets

Damdam — Fri, 19 Feb 2010 16:13:11 +0000

This post has been originally published on Ouriel Ohayon’s blog

Today I understood what it really costs to pay cheap. EasyJet is a perfect example of what happens when you go to cheap and cut any key aspect of the user experience when you mostly need it: in case of problem.

EasyJet yesterday cancelled a flight. Last minute. I discovered that on site. No notification although the knew it 2h before and had my email.

The worst part is coming

There was 2 personns to handle 100+ travellers at a rate of 1 per 10 min. No explanations. No dilligence. Silence until you get to the counter

Once you get there you are told that the next available flight is in 4 days. And that they are not arranging any accomodation or new flight with other companies.

Meaning you are in deep shit and they know it (and they don’t care).

They then explain they may refund your ticket if you want (really? *if* ?). But you have to go through a process online.

I checked this site this morning. Except the fact it s hard to find it is full of bugs and long to fill in addition to the stupid fact you have to create a new account in addition to your EasyJet account.

Very efficient

EasyJet made me loose money but mostly time and energy in a critical period of my business life.

They handled stupidly and cheap (like their to ticket price ) the situation.

I had to find my solution alone. The airport had no wifi in the cheap terminal they were in (they need to save on that too).

So all I had was my iPhone. My brother helped me book a ticket for next day (everything is packed in Barcelona because ofthe mobile congress) and finding a hotel is a nightmare.

What saved my life was Twitter. Twitter is EasyJet unexpected best customer support. I literrally received 10 proposals of help and finally spent a great evening. Problem solved in 10 minutes.

Wow !!

EasyJet makes you pay every dollar you save with them. Now I am going to make them pay for this.

This is just the beginning of a long fight. Starting with this post. Twits and more to come.

I will avoid them always from now.

They just felt on the wrong customer.

Lufthansa’s first A380 almost ready

Damdam — Mon, 25 Jan 2010 21:04:41 +0000

The first photos of the partly painted Lufthansa’s first A380 at Airbus Hamburg facilities (Airbus serial MSN038) have apperead online. She will finish painting this week and will be delivered to Lufthansa in May 2010 to the company with identification D-AIMA.

Delta’s Fly-In Movies Competition

Damdam — Wed, 11 Mar 2009 21:48:06 +0000

The time of flight, be part of the jury of the Tribeca Film Festival.

Movie lovers, find your inner Ebert! With the click of a mouse, Delta and the Tribeca Film Festival are giving people inside access to Delta’s 3rd Annual Fly-In Movies Competition.

From now until April 12, you will be able to watch the films onboard selected Delta flights, or on the Delta website. After you screen each movie, channel your inner movie critic. Considering their originality, creativity and technical merit, rate each film from 1 to 5 stars (5 being the best). Your ratings will determine the winner, which will be screened at the 2009 Tribeca Film Festival.