British Airways’ Customer Service Using iPads
British Airways cabin crew are using the latest iPad model to bring a new dimension to customer service in the air. The iPads enable cabin crew to have prior awareness of customer preferences and a greater understanding of each customer’s previous travel arrangements, allowing them to offer a truly bespoke, personalised service. The iPad lets [...]
How Airlines across the world are dedicating resources to Social Media
Nice infographic from SimplyFlying about how 25 airlines around the world are managing their social media presence. What plans do they have for managing their teams in the future, how large or small are these teams, etc.
Solar Impulse: Around the world in a solar airplane and in Paris soon.
06/12/11 • Commentaires fermés
Solar Impulse HB-SIA, the first aeroplane designed to fly day and night without requiring fuel and without producing carbon emissions, demonstrates the enormous potential held by new technologies in terms of energy savings and renewable energy production. Seven years of intensive work, calculations and tests by a team of 70 people and 80 partners have [...]
How Airlines Use Twitter
02/22/11 • One comment •
While some airlines are using Twitter as an extension of their customer service efforts, others are still not listening… Kudos to Troy Thompson for these stats.
Poke via In-flight Net
02/02/11 • One comment •
Facebook fans are in for a great treat during this month of February, as Gogo Inflight and Ford have teamed up to offer complimentary access to the social media site on our entire fleet of Internet enabled aircraft. Over 1100 installations on AirTran Airways Alaska Airlines American Airlines Delta Air Lines United Airlines US Airways [...]
Working in the airline industry? Read this post!
12/17/10 • One comment •
Now Boarding is proud to offer an opportunity to the airline industry (airlines, airports, stores, car rental, taxis…) to communicate through the geolocalized service Boarding for free! With Boarding, you can get in touch in real-time with travelers in airports.
KLM to add a flight to its schedule following a bet on Twitter.
12/02/10 • One comment •
The action was prompted by the American « Spring Break » which this year will coincide with the Ultra Music Festival from 25 to 27 March, in Miami. The bet was a simple one. If the initiators could get enough people to reserve a seat on www.fly2miami.nl before 6 December, KLM would agree to add a non-stop [...]
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